AussieRemotes Privacy Policy

Effective date: 01/01/2025

This Privacy Policy explains how AussieRemotes.com (“Aussie Remotes”, “we”, “us”, “our”) collects, uses, discloses, stores, and protects personal information, and how you can contact us about privacy.

We aim to handle personal information transparently and in line with privacy expectations that apply to our customers.

1) Personal information we collect

We may collect the following types of personal information:

  • Identity & contact details: name, email address, phone number
  • Order & account details: billing/shipping address, order history, order notes, and account login details (passwords are not stored in plain text)
  • Customer communications: enquiries and messages you send us, and our replies
  • Payment information: credit card payments are processed by a third-party payment provider. We do not store full card details; we may receive limited payment-related information (e.g., payment confirmation and basic identifiers)
  • Website & device data: IP address, browser/device information, pages visited, actions taken on-site, and similar data collected via cookies and related technologies

2) How we collect personal information

We collect information:

  • Directly from you when you place an order, create an account, subscribe to marketing, or contact us
  • Automatically when you use our website (cookies, pixels, analytics/advertising tools)
  • From service providers involved in payments, email delivery, analytics/advertising, and shipping/fulfilment (as needed)

3) Why we collect and use personal information

We use personal information to:

  • Process orders, take payment, and deliver products
  • Create and manage customer accounts
  • Provide customer support and respond to enquiries
  • Send transactional messages (order confirmations, shipping updates, service notices)
  • Prevent fraud, protect security, and troubleshoot issues
  • Improve our website and customer experience (analytics)
  • Send marketing communications (where permitted and based on your preferences)
  • Meet legal, accounting, and compliance obligations

4) Marketing communications

We use Mailchimp for email marketing. If you receive marketing emails from us, you can opt out at any time via the unsubscribe link in the email or by contacting us.

We comply with Australia’s spam rules for commercial electronic messages, including providing a functional unsubscribe option.

5) Cookies, analytics, and advertising

We use cookies and similar technologies for:

  • Essential site functions (e.g., cart, checkout, account login)
  • Analytics (to understand how the site is used)
  • Advertising/remarketing (to measure and improve ads and show relevant offers)

You can control cookies via your browser settings. Disabling cookies may affect site functionality.

6) When we share personal information

We may disclose personal information to trusted third parties only as needed to operate our services, such as:

  • Payment providers (to process credit card payments)
  • Shipping carriers and fulfilment partners (to deliver your order)
  • Email and communications providers (including Mailchimp and transactional email delivery services)
  • Analytics and advertising partners (to measure performance and support remarketing)
  • IT/security providers and professional advisers (as required)

We do not sell your personal information.

7) Overseas disclosures

Some service providers that help us operate (for example, email, cloud, analytics, and advertising providers) may store or process personal information outside Australia.

Where applicable, we take reasonable steps to help ensure overseas recipients handle personal information appropriately.

8) Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, but we work to maintain safeguards appropriate to the sensitivity of the information.

9) Data retention

We generally retain order and account information for 4 years, unless we need to keep it longer for legal, tax, dispute-resolution, security, or enforcement purposes. Where practical, we take reasonable steps to delete or de-identify information we no longer need.

10) Access and correction

You can request access to the personal information we hold about you and request corrections if it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. We may need to verify your identity before responding.

11) Data breaches

If a data breach occurs and notification obligations apply, we will take steps consistent with applicable requirements, including notifying affected individuals and relevant authorities where required (for example, under Australia’s Notifiable Data Breaches scheme where it applies).

12) Privacy complaints

If you have a privacy complaint, please contact us using the details below and we will respond within a reasonable time. Privacy policies commonly explain how individuals can complain and how complaints will be handled.

13) Contact us

For privacy questions, access/correction requests, or complaints:

14) Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.